There is still honest people out there

I phoned Nordea this morning just to see if they have information on how my account had a zero balance and if they had any estimate on the timeframe of fixing this bugg.

A young man who had the misfortune to get my call was absolutely amazing! He was professional and informed in a factual and honest way that Nordea has no idea why this is happening, how they can avoid it in the future or give some time frame for the whole project.

He was so polite and honest that I couldn't be angry at Nordea.