Nordea is turning me into an old bat

We discovered that there were some dividends and foreign withholding tax missing from certain holdings at the Nordea account. Upon contact with Nordea, we are informed that they have changed their approach. From paying foreign withholding tax almost immediately, they have changed their routines to pay out withholding tax when they have received it from their partners abroad.

As for the dividends that were missing, they had "just" discovered the errors and the payouts are on the way. Why can't things just work?!